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Frequently Asked Questions

As a soul crafter, I choose only to craft with ‘living’, happy memories.

Breastmilk, first tooth, first lock of hair, dried placenta, petals and botanicals, fabrics, elements from nature like sand, wood, shells etc. Please understand that at this stage I choose not to work with loved one’s ashes. I work closely with other artists and am more than happy to refer you to someone if you wish to have something created with your loved one’s remains.

I’m drawn to dive deeply into the healing power of plants, botanicals and crystals. I enjoy incorporating these beautiful nature elements into my craft to give your piece a hint of magic.

As a Reiki master, each piece receives Reiki energy and LOVE (unless requested otherwise). I am always in love with each piece I create, and I want my clients to love them too.

I always craft from my heart and soul, with the help of my guardians and angels, and invite you to join me on the journey. With each piece I create, I work closely with you, keeping you informed about the process to ensure there are no misunderstandings and that the experience is seamless and fun! Your input is invaluable because I want to create a piece that represents your unique journey – something you can treasure forever.

  1. Place your order via our Order Form page.
  2. Select your inclusions, colours, and design.
  3. I will confirm your order via email.
  4. Send your precious item/s to: PO Box 2556, Stoke, Nelson 7041.
  5. Once I receive your items, I will confirm they have arrived.
  6. Full payment must be completed before crafting begins.
  7. I will let you know when crafting has begun and work closely with you throughout the process. Once it is finished and you are satisfied, I will carefully courier your treasure with any leftover inclusions. You will receive a tracking number and will need to sign on delivery to avoid lost parcels! All prices include shipping within New Zealand!
GO TO ORDER FORM NOW

My aim is to craft for you as soon as possible. However, an order can take up to 3-4 weeks from the time inclusion/s are received for jewellery pieces and 6-8 weeks for guardians. It’s important for me to take the time each piece requires rather than rush the process. I can give you an idea of when I’ll start crafting your piece when you get in touch.

I’m looking forward to working with you beautiful mama: Love, light and fairy dust.

Terms and conditions

  1. Orders are open for New Zealand residents only (at this stage!).
  2. Orders can take up to four weeks for jewellery and eight weeks for guardians.
  3. Full payment must be received before crafting starts.
  4. Each piece is lovingly crafted with my own two hands so no two products are the same. Please be mindful that I am a soul crafter, not a large manufacturer. Some small imperfections may occur, like tiny air bubbles within the piece, or colour discontinuity.
  5. Our guarantee covers any defect caused by faulty materials or workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the item or precious stones from the item. If the item has been repaired or modified by someone other than ourselves the guarantee is void. (Proper care instruction will be provided with each treasure.)
  6. Lunabloom holds no responsibility for a product that does not satisfy the client if we are given incorrect information during the crafting process. Please note that placement of inclusions, colours, and final result may differ from previous work shared on website or other social media platforms.
  7. In the rare event of a problem, please let me know and send back your piece within 30 days for inspection. Items that are covered by the guarantee will be repaired and returned free of charge. Items that are not covered will be quoted for repair.

If you have any further questions please do not hesitate to contact me.

Disclaimer and Warranty:

Your treasure is made using only your precious inclusions.

As your piece has been handcrafted, please understand that small imperfections may occur, such as tiny air bubbles, cracks, mold lines, or discolouring.

By purchasing and working closely with LunaBloom, you are agreeing to work with us to develop your treasure and therefore a request for refund is unfortunately not accepted.

Our guarantee covers any defect caused by faulty materials or workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the item or precious stones from the item. If the item has been repaired or modified by someone other than ourselves the guarantee is void. (Proper care instruction will be provided with each treasure.)

Lunabloom holds no responsibility for a product that does not satisfy the client if we are given incorrect information during processing the piece. Please note that placement of inclusions, colours, and final result may differ from previous work shared on website or other social media platforms.

In the rare event of a problem, please let us know and send back your piece within 30 days for inspection. Items that are covered by the guarantee will be repaired and posted free of charge. Items that are not covered will be quoted for repair.

With any further comment or complaint, please contact me.

With love, light and fairy dust:

Marta

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